Monitored Systems

There are a wide variety of monitoring methods and insurance companies may have specific requirements for your property so it is always wise to check with them before making a final decision. In some instances, insurers offer discounts for premises protected by intruder alarms.

Single Path
DigPlus digital monitoring -signals sent via telephone line- designed for compliance with current BT 21CN upgradeNB The line itself is not monitored so if the telephone cable is cut or there is a line fault, the ARC will not receive signals.
Redcare Secure Solo -signals sent via radio path only-no landline neededNB The line itself is not monitored so if the radio signal fails/drops, the ARC will not receive signals.
Redcare Classic -signals sent via telephone line-requires a BT analogue line prior to installation-alerts the ARC of line failure as the status of the line is monitored by BT Redcare
Dual Path
DualCom -signals sent via GPRS radio path with telephone line as secondary pathNB The two paths ensure that if one path fails, the signal can be sent via the second path
Redcare Secure -signals sent via GPRS radio path with telephone line as secondary pathNB The two paths ensure that if one path fails, the signal can be sent via the second path
Redcare GSM -signals sent via the landline which is continuously monitored-GSM path will continue to communicate signals in the event of landline failure

Response to monitored systems

If a monitored system is activated, the ARC will inform keyholders, keyholding company or the police as applicable. It is possible to have any combination of the above.

 

Keyholder response

In order to connect the system to the ARC, the following are required:

The names and contact numbers of at least two named keyholders, along with a confidential password so that their identities can be verified. The keyholders must also hold keys, alarm tag to the property and ARC account details. They must also be able to operate the alarm system.

They should reside within a reasonable distance of the site and at least one keyholder should be independent of the others in case of holidays bearing in mind that temporary keyholders if any keyholders are away.

Keyholding companies are becoming increasingly popular as they offer a safe and reliable method of dealing with alarm activations, genuine or otherwise. You may not want to send your friends, family or staff members to investigate an alarm at your property (commercial or residential) in the middle of the night. Keyholding companies will send a guard to the site and call relevant authorities as required.